After your order is placed you will receive an order confirmation email. Please be sure to double check your spam/promotion folder in your email to locate it.

If you did not receive your order confirmation, please contact through the contact form.

All domestic & international orders are processed within 7-14 business days after your order has been placed.

The shipping purchased at checkout is the estimated delivery time of a package after it has been processed & shipped.

ESTIMATED DELIVERY TIMES FOR DOMESTIC SHIPPING: 

USPS First Class/Ground: 3-7 business days 

USPS Priority Mail: 2-5 business days 

USPS Priority Mail Express: 1-4business days

UPS Next Day Air: 1-3 business Days 

NO SATURDAY OR SUNDAY SHIPPING

Holidays will affect these times frames. Shipping is subject to change. There are no refunds for shipping or processing delays.

You will receive the tracking confirmation email when your order has been processed, closed, and ready to ship. 

Please allow some time for the tracking to update in the postal system after your order has been processed as all standard orders are scheduled for bulk drop off 1-2 times per week. 

Please be sure to check your promotions or spam folder in your email to locate the tracking confirmation. 

Order updates can be located through the following link: tap here 

Rushed Order: If you need your order by a specific date, a rushed order must be placed. The shipping purchased at checkout is not considered a rushed order.

More details on how to place a rushed order can be located through the following link: Tap Here

Multiple Orders: If multiple orders are placed, orders will be consolidated and shipped together with your most recent order.

When placing multiple orders, processing time is based on the most recent order (7–14 business days excluding Saturday and Sunday).

Combined shipments require special labeling, separate insurance, and shipping adjustments, including a refund of any applicable shipping difference.

Please keep this in mind when placing multiple orders.

PROCESSING: All orders are processed to ship within 7-14 business days. 

After your order has been processed to ship, you will receive a tracking confirmation email. Please check your promotions or spam folder to locate the tracking confirmation email and please make sure your inbox is not full.

If you cannot locate the tracking confirmation email, please contact Ordinary Selenophile. The tracking confirmation email will be resent to the customer.

All standard orders are scheduled for bulk drop off 1-2 times per week. Please allow some time for tracking to update in the postal system.

PACKAGE STUCK IN TRANSIT: All packages are insured upon shipping. 

If your package is still in transit and has not updated in the postal system after 7 business days, please contact Ordinary Selenophile. 

Ordinary Selenophile will contact the postal carrier in regards to this matter and put in a ‘missing mail search’ to locate the package. 

The postal carrier must go through a thorough investigation to locate the package prior to any updates being given. Please allow some time for them to investigate the matter. 

Any reimbursement that is given must be given by the postal carrier to Ordinary Selenophile after a thorough investigation has been completed and they have concluded that they cannot locate the package. There will be no reimbursements to the customer until the postal carrier reimburses Ordinary Selenophile.

Please do not file any claims for lost, stolen or delayed mail unless the postal carrier advises you to do so as claims may be considered fraudulent which is illegal. 

Any further questions you have regarding lost, stolen, or delayed mail, please be sure or contact the postal carrier that was used to ship your package for more details as they will be able to provide you with further information.

PACKAGE RETURNED TO SENDER: Packages may be returned to sender due to a variety of different reasons.

• Insufficient Address on your order 
• Not including apartment numbers on your order 
• Not paying for customs duties and taxes upon delivery (international only) 
• A marking on the label during shipping that prevents the address from being seen 
• Per the customers request, a package being held at a local post office that is not picked up for more than 10 days 
• Missing mail that was found and returned to sender 

In the event that your package has to been returned to sender to reship, the shipping cost for the new shipment must be paid for by the customer prior to your package being reshipped if it was a customer error.

If the package was returned to sender due to a post office or delivery driver error, the shipping cost to resend the package will be covered by Ordinary Selenophile.

There are no refunds for packages being sent back to sender. In the event that your package is returned to the sender, if you refuse to pay the shipping cost to reship the package, or if you refuse the package for not wanting to pay international fees, there will be no reimbursements, returns, exchanges or store credit given as all sales are final.

TRACKING SAYS DELIVERED - DID NOT RECEIVE: All packages are insured upon shipping.

If your tracking number states delivered however you have not received it, your package:

• May have accidentally been delivered to a neighbors
• The postal service may mark your package as delivered and deliver it within 48 hours
• Your package is being held at a local facility
• You entered the wrong shipping address when placing your order

Please check with your household, neighbors or your local postal carrier & delivery facility to see if the package was misplaced. The postal carrier used to ship your package can be located in the tracking confirmation email.

All carriers have an exact GPS location of where your package was delivered to. They can show you in person if you choose to go to your local carrier facility and speak with them directly.

It is the buyers responsibility to get in contact with the postal carrier in regards to any lost or stolen mail that says ‘delivered’ prior to contacting Ordinary Selenophile.

Please do not file any claims for lost, stolen or delayed mail unless the postal service advises you to do so as claims may be considered fraudulent which is illegal. 

Ordinary Selenophile will not file any package insurance claims for the customer unless advised by the postal carrier to do so after they have completed their investigation into the matter.

If you believe your package has been stolen, you must contact the postal carrier to stop all mail from being delivered to your address until the matter is resolved. You will also need to contact your local authorities to report "mail fraud". All mail will be paused from being delivered to your address until the matter is investigated further.

The postal service must reimburse Ordinary Selenophile for a lost package, if it was lost at their expense, as packages are insured. A refund will not be given to the customer until Ordinary Selenophile has been reimbursed by the postal carrier. If your package was stolen, the postal carrier & authorities will need to investigate the matter to retrieve your goods before any reimbursement is given to ensure the claim is not fraudulent.

If you need your order by a specific date or time frame, please be sure to place a ‘rushed order’.

Paying for express shipping at checkout is not considered a rushed order.

More details on how to place a rushed order can be located through the following link: Tap Here

Please view the 'rushed orders' page for more details.

Click Here

ALL SALES ARE FINAL: Returns & exchanges are not environmentally friendly as they contribute to excess waste, increase gas emissions, and consume additional resources.

Offering refunds and returns for clothing can unintentionally contribute to environmental harm because it encourages over-purchasing and excessive shipping, both of which increase waste and carbon emissions.

When customers know that returns are easy and guaranteed, some may order multiple sizes, colors, or styles of the same item with the intention of sending most of them back. This leads to unnecessary production, packaging, and transportation for items that may never have been truly needed.

Returns also require additional shipping, often doubling the environmental footprint of a single purchase. Every return means more transportation fuel, packaging materials, and handling. In many cases within the fashion industry, returned items cannot be resold as new due to handling, damage, or cost of processing, which can result in items being discounted heavily, liquidated, or even discarded.

A no-refund policy encourages customers to make more intentional and thoughtful purchasing decisions, such as reviewing approximate measurements carefully, asking questions before buying, and ensuring the item truly fits their needs. This helps reduce unnecessary shipments, packaging waste, and excess production.

By promoting conscious purchasing rather than convenience returns, we can work together to reduce waste, lower emissions, and support more sustainable consumption practices. 🌿

In the event that a garment does not work out for you personally, please be sure to:

• donate the garment to an organization in need
• gift the garment to a friend
•resell the garment on a third party site
• take the garment to a local seamstress near you

This helps to keep the items in rotation to ones who can use it while preventing waste ♻️

PACKAGE ARRIVED LATER THAN EXPECTED: There are no refunds or returns for orders that arrive later than expected. Once an order has been shipped, delivery timelines are handled by the postal carrier and delays can and do occur. Orders placed close to the date an item is needed are at the customer’s discretion. Because shipping times are estimates and not guaranteed, orders that do not arrive in time are not eligible for refunds or returns.

ITEM DID NOT FIT: There are no refunds or exchanges for items that do not fit correctly as all sales are final.

The approximate measurements, and fabrics used, are included in the description of all items to reference prior to a purchase being made.

The approximate measurements included are to be used as reference to better ensure a proper fit. Ordinary Selenophile cannot guarantee that a garment may fit you even with the approximate measurements included.

If you need additional measurements, please contact through the contact form. 

Please keep in mind that the garments are handmade and the approximate measurements are taken by hand which may vary slightly. This is not considered a flaw to a garment.

AFTER WEARING OR WASHING: There are no refund or exchanges for items after wearing as all sales are final. There will be no exceptions. 

You may not return, exchange or receive store credit for a garment after wearing or washing, even if a flaw occurs to the garment after wearing once or washing once.

After a garment has been worn, or washed, it is no longer in its original condition and cannot be reliably assessed for manufacturing defects versus wear-related damage caused by pressure, pulling, stretching, general wear, etc as these are factors outside of my control once an item has been delivered.

The garments are handmade from ethically sourced or recycled fabrics which may be delicate. Pressure, pulling threads, sharp objects, setting, type of use, washing, drying etc may cause damage to a garment. Please wear and handle all garments with care.

RECEIVED A FLAWED GARMENT: Please view the imperfections & flaws FAQ for more details regarding imperfections that are not considered flaws that will not be accepted for a return & exchange.

Please note that if, and only if, an exchange or reimbursement is discussed or given, that is up to my discretion only and it will vary on a case per case basis.

There is no guarantee you will be able to exchange or be reimbursed.

If, and only if, a reimbursement is discussed, as well as given, it will be given in the form of store credit only, for the item cost only, with the shipping cost deducted. Please note that your inquiry may not be accepted for an exchange or reimbursement for store credit - this is to be expected. 

EXCHANGE CONDITIONS:

If there is a flaw with your garment, that is not stated in the imperfection & flaws FAQ:

💬 Please contact through the contact form below within 48 HOURS of your package being delivered. We will discuss the flaw and further exchange options. 

🔖 The Ordinary Selenophile hang tag must be attached to the garment upon returning & exchanging, otherwise your exchange will not be accepted and the garment will be returned to the customer.

🚫If you contact Ordinary Selenophile after the 48 hour period or your package being delivered, your exchange & return will not be accepted.

🚫 After you have been contacted by Ordinary Selenophile regarding your inquiry, if there is no response from the customer within 24 hours, your exchange & return will not be accepted.

Please be sure to check your promotions or spam folder in your email to locate emails from Ordinary Selenophile. Also search “OrdinarySelenophile” in the search bar of your email to locate it. 

🚫 All merchandise being returned must be dropped off to the postal carrier within 48 hours of the return label being sent to your email.

🚫 Any package shipped to Ordinary Selenophile after 48 hours of receiving the return label will be returned back to you as your exchange will no longer be accepted.

🚫 The customer is responsible for paying the return shipping cost. The shipping cost will be deducted from store credit given.

🚫 If exchanging, the customer is responsible for both the shipping costs to return and reship a package.

🚫 If your package is returned to you due to not following the time frames stated in this policy, you are responsible for the return shipping cost.

🛑 IF YOU REFUSE TO PAY THE SHIPPING COST TO RETURN/RESHIP A PACKAGE BACK TO YOU, you will not receive a reimbursement for your order or the shipping cost. The item will not be released until all fees have been paid for by the customer.

🚫 STORE CREDIT: If you do not want to exchange for another item at this time, store credit will be given with the shipping costs deducted.

🚫 EXCHANGES: The item must be equal to or greater than, the original value of the garment being returned (not including sales & discounts). If the item value is less than the exchanged item, a reimbursement will be applied in the form of store credit only. If the item value is greater than, you will be invoiced to pay the remaining balance prior to your new item being shipped.

OUT OF TOWN WHEN PACKAGE GETS DELIVERED: Ordinary Selenophile must follow the return policies that are on the website (stated in the FAQ). Please view the return policy related tabs for more details regarding the policy & imperfections that are not considered a flaw. If Ordinary Selenophile is not contacted within 48 hours of your package being delivered, your exchange & return will be denied, regardless of any circumstances preventing you to do so.

If you will be out of town when your package is going to be processed to ship, please contact Ordinary Selenophile to hold your package, before it ships, until you return. 

If your package is in transit and you will not be home to receive it, please contact your local postal carrier to hold the package at their facility until you return.

Processing is 7-14 business days after an order has been placed. The shipping purchased at checkout is the estimated delivery time of your package after your order has been processed & shipped.

Ordinary Selenophile ships worldwide! 🌎

• All prices and payments are in USD (United States Dollars).
  
• International shipping rates at checkout are real-time estimates, which may be higher than the actual shipping cost.
  
• If your actual shipping cost is lower than what you purchased at checkout, the difference will be refunded after your order processes & ships.
  
• Multiple orders will be combined into one shipment to reduce shipping costs and packaging waste if possible.
  
• All international orders are shipped DDU (Delivered Duty Unpaid). Any customs duties, import taxes, VAT, or other fees charged by your country are the buyer’s responsibility.
  
• Orders refused due to unpaid customs or import fees are not eligible for a refund.
  
• No third-party international orders. The shipping address must belong to the purchaser. If you wish to send an item internationally to someone else, you must first have it shipped to yourself and then forward it using your preferred shipping service.

Please contact through the contact form with your:

• Name
• Order Number
• Correct Shipping Address

within 10 minutes of your order being placed.

All order are pulled in line to be processed immediately after an order is placed. If you have received the tracking confirmation email that means that your order has been processed to ship.

If your package was shipped with an insufficient address, the postal service will typically ship the package back to sender.

If a new shipping label has to be created for your package, an invoice will be sent and must be paid by buyer prior to the package being reshipped.

If multiple orders are placed, orders will be consolidated and shipped together to help save on shipping costs & reduce packaging waste.

When placing multiple orders, please allow the full processing time (7–14 business days excluding Saturday and Sunday) for your orders to be processed and shipped.

Combined shipments require special labeling, separate insurance, and shipping adjustments.

A refund of any applicable shipping difference will be provided once your orders have been processed to ship.

Please keep this in mind when placing multiple orders.

You can cancel your order within 10 minutes after your purchase.

Please contact through the contact form (located in the menu bar) with your name, order number and the reason for the cancellation.

Order cancellations within 10 minutes will be refunded and credited back to the original card used to purchase.

After this window, cancellations are no longer accepted, as items are quickly pulled for processing, prepared for shipment, and marked out of stock. If contacted after the 10 minute period regarding cancellations, your cancellation will not be accepted. This is to be expected.

Please note that cancellations are only considered in the case of an accidental purchase of the wrong item. Requests due to new product launches or preference changes are not eligible.

🚫 ITEM SWAPS & REMOVALS ARE NOT ACCEPTED 🚫

To keep order processing fair, reduce confusion, and because I’m not always in the office to make changes, item swaps or removals are no longer available. Please review your order carefully before checkout. 

If the wrong item, size, color, etc is purchased, the correct item must be purchased separately. 

To cancel the incorrect order, you must contact Ordinary Selenophile, through the website contact form, within 10 minutes of your original order. 

DMs on social media are not accepted for order cancellations. 

After 10 minutes, all sales are final.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the product.

Below is a list of imperfections that ARE NOT to be considered ‘flaws’ that include, but are not limited to:  

• Loose Threads 

• Pin Holes / Price Tag or Vending Tag Pin Holes 

• Transparancy of an item

• Faded Colors 

• Different patterns, colors & placements  

• Dye transfer markings

• Hand Stamped / Hand Painted color or marking transfers

• Any flaw to a garment after it has been worn

• Colors Varying 

• Colors varying from images

• Snags on a garment

• Hand Stamped / Hand Painted patterns being less or more painted in a certain area

• Minor holes

• Fabrics being uncomfortable

• Overlooking descriptions & policies

• Seam-line threading

• Markings, spots or dyes on recycled scrap pieces

• Garments not being identical to the picture - due to items being handmade, items are to be considered ‘one of a kind’ - the pictures are only used for reference to show the style & fit of the garment only. The patterns, colors & placements will vary.

• Garments not fitting you - please refer to the approximate measurements in the descriptions of all items. If additional measurements are needed prior to a purchase being made, please contact through the contact form.

• Any flaw to a garment after it has been worn or washed. Please view the care instructions in the menu bar for more details.

• Colors not being as bright as the pictures - due to the lighting conditions at the time of all pictures, as well as all monitors portraying different colors, Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the item.  

The garments are handmade from ethically sourced or recycled fabrics which may be delicate. Pressure, pulling threads, sharp objects, setting, type of use, wear etc may cause damage to a garment after wearing. Please wear all garments with care as there are no returns or exchanges, even if a flaw occurs after wearing or washing a garment once, to prevent waste.

Due to the garments being handmade, and most made out of recycled fabrics, imperfections may occur and are to be expected. Personal preference if an item can be worn, or not, is not considered a flaw.

As each garment is handmade, whether it is tie dye or patchwork, the patterns, colors and placements will vary for all as each one made is to be considered ‘one of a kind’ as no two pairs will ever be identical. The pictures are used for reference to show the style and the fit of the garment only.

The item you receive may have brighter or duller colors, more colors placed in an area than others, white showing through tie dye items, tie dye patterns being different than the images, patchwork items may have more color placements and patterns than others as they are made from recycled pieces, etc.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the product.

These reasons are not considered flaws to a garment as this is a personal preference therefore there will be no exchanges, returns or store credit given for personally not liking the item you received due to the different colors, patterns and placements.

The approximate measurements, and fabrics used, are included in the description of all items to reference prior to a purchase being made. 

The approximate measurements are in inches which may included the bust, waist, hips, leg length, inseam and rise of a garment. The approximate measurements include what an item can fit from and up to depending on the elasticity of the fabric or if a waistband includes elastic and a drawstring.

The approximate measurements included are to be used as reference to better ensure a proper fit. Ordinary Selenophile cannot guarantee that a garment may fit you even with the approximate measurements included.

If you need additional measurements, please contact through the contact form. 

Please keep in mind that the garments are handmade and the approximate measurements are taken by hand which may vary slightly. This is not considered a flaw to a garment.

Approximate measurements can vary per each batch that is made, or restocked, due to garments being handmade. Please always view the description of the item before purchase to better ensure a proper fit.

There are no refunds or exchanges for items that do not fit correctly as all sales are final. 

Due to garments being handmade, minor imperfections may occur.

Follow on Instagram to see sneak peeks and to stay notified of all new arrivals and restocks that will be hitting the shop!

As all garments are handmade slow fashion, it will take some time for items to be hand crafted. 

Not all sold out items are restocked at one time. Restocks will happen in due time to allow room for new designs to hit the shop.

Secure garments while you can as the item may be one of a kind, may not restock for some time, or may be discontinued.

TIE DYE & PATCHWORK GARMENTS:

• RECOMMENDED: Hand Wash, cold water. Wash alone or with like colors only. Hang dry
• MACHINE INSTRUCTIONS: Gentle cycle wash, cold water. Wash alone or with like colors only. Hang dry.

RECYCLED SARI GARMENTS:

• Dry Clean Only

Hand washing, or dry cleaning, garments is recommended. If using a machine, please note that Ordinary Selenophile is not responsible for any flaw to a garment after washing.

The garments are handmade from ethically sourced or recycled fabrics which may be delicate. Pressure, pulling threads, sharp objects, setting, type of use, etc may cause damage to a garment after wearing. Please wear all garments with care as there are no returns or exchanges, even if a flaw occurs after wearing or washing a garment once, to prevent waste.

Custom orders are unavailable.

• Sizing comes “as is”
• Garments that are sold out cannot be ordered as a custom order

Please refer to the approximate measurements included in the descriptions of all items. If you need additional approximate measurements, please contact through the contact form below as all sales are final.

Note: Not all sold out items are restocked at one time. Restocks will happen in due time to allow room for new designs to hit the shop. Secure garments while you can as the item may be one of a kind, may not restock for some time, or may be discontinued.

Most items that you will find at Ordinary Selenophile are 'free size'.

Free size is not to be confused with 'one size fits all'.

Free size, at this shop, means that one particular item can fit a variety of sizes based on the approximate measurements.

Garments are encouraged to be worn by all if one shall see fit.

Any form of harassment, intimidation, abusive behavior, or defamation—whether through email, messaging platforms, social media, reviews, or other public or private communication—will not be tolerated. 

Harassment includes, but is not limited to, repeated or aggressive messages, public or private social media harassment, disparaging statements, emotional pressure or manipulation, or any attempts to coerce, threaten, or retaliate due to dissatisfaction with policies, timelines, availability, or outcomes that differ from customer expectations. 

I reserve the right, at my sole discretion, to:

• Refuse service to any individual engaging in harassment or abusive behavior

• Cancel orders or transactions without notice if the customer violates this policy 

• Pursue any remedies available under applicable law if necessary 

By purchasing from Ordinary Selenophile, customers agree to communicate respectfully and in good faith. Violations of this policy may result in immediate cancellation of orders and refusal of future service.

Chargebacks are not permitted for knowingly placed orders, dissatisfaction with policies, buyer’s remorse, processing times, shipping delays disclosed in advance, postal delays or failure to review store terms.

By completing a purchase on this website, the customer acknowledges and agrees to all store policies, including but not limited to processing times, fulfillment terms, and dispute procedures. All policies are clearly stated and made available prior to checkout, and it is the customer’s responsibility to review them before placing an order.

Processing times are not subject to chargebacks. Orders that are within the stated processing timeframe, or delayed due to circumstances disclosed in our policies or by the postal service, do not constitute non-fulfillment and are not valid grounds for filing a chargeback.

Filing a chargeback without first contacting Ordinary Selenophile to attempt resolution, or submitting a chargeback that is false, misleading, or in violation of our stated policies (including claims of unauthorized transactions for knowingly placed orders), constitutes chargeback fraud. Chargebacks filed in contradiction to acknowledged store policies are not permitted and will be formally disputed.

We reserve the right to refuse service, cancel current or future orders, permanently restrict purchasing privileges, and submit all relevant evidence—including order confirmations, delivery confirmation, IP address data, transaction logs, and customer communications—to Shopify, payment processors, and financial institutions.

Fraudulent chargebacks may result in legal action and/or referral to collections to recover losses, chargeback fees, administrative costs, and any additional damages incurred.

Customers are encouraged to contact Ordinary Selenophile directly regarding any concerns so that a resolution may be attempted prior to initiating a dispute.

I do not provide special exceptions or preferential treatment. All customers are treated equally, regardless of purchase history. 

All policies must be followed by all customers at any given point in time.

No special treatment or preferential service will be provided based on threats, intimidation, or repeated demands.

I reserve the right to refuse service and cancel orders from any individual who engages in threatening behavior or harassment. Such conduct may also be reported to the appropriate authorities if necessary.