Contact Form

contact form located below FAQ

ORDERS FAQ:

Yes. Please contact through the contact form with your:

Name
Order Number
Correct Shipping Address

within 10 minutes of your order being placed.

All order are pulled in line to be processed immediately after an order is placed. If you have received the tracking confirmation email that means that your order has been processed to ship.

If your package was shipped with an insufficient address, the postal service will typically ship the package back to sender.

If a new shipping label has to be created for your package, an invoice will be sent and must be paid by buyer prior to the package being reshipped.

Yes! Multiple orders will be consolidated into one package, if all items can fit, and you will be refunded the shipping difference.

Weight, location, and package size will all play a factor in how much shipping will cost upon consolidating your orders.

If you have received the tracking confirmation email for your first order, prior to placing a second, this means that your first order has been closed. The shipping cost will not be refunded for your second order as this will be used to ship your next package.

Yes! Ordinary Selenophile ships worldwide!

The shipping rates at checkout are real time postal rates. Third party shipping companies are used to ship international orders. The shipping purchased at checkout may cost more than what the actual shipping label cost is. If the shipping cost is less than what you purchased at checkout, you will be refunded the shipping difference.

All packages are shipped out as DDU. It is the buyers responsibility to know your countries customs duties & taxes.

There will be no refunds for the refusal of a package upon delivery due to fees owed on your package. Please purchase responsibly.

NO THIRD PARTY ORDERS: If an order is placed from the US or any other country but the shipping is to an international address, your order will be canceled.

If you are wanting to send the package internationally, you must have the package sent to your US address from Ordinary Selenophile. You can then take the package to your local postal facility and ship it internationally on your own as fees will apply.

All items have the approximate measurements included in the descriptions.

The approximate measurements are in inches which may included the bust, waist, hips, leg length, inseam and rise of a garment. The approximate measurements include what an item can fit from and up to depending on the elasticity of the fabric or if a waistband includes elastic and a drawstring.

If additional measurements are needed, or if you have any questions regarding an item prior to a purchase being made, please contact through the contact form.

Contact form inquiries will be responded to in the order that they are received. Please allow some time for all inquiries to be responded to.

Due to garments being handmade, minor imperfections may occur.

Follow on Instagram and turn on those post notifications to see sneak peeks and to stay notified of all new arrivals and restocks that will be hitting the shop. Sign up for the newsletter, at the bottom of the website, to receive notifications of the latest arrivals!

Sold out garments are not restocked all at once. Restocks will be over time as this leaves room for new designs to hit the shop while keeping your past favorites available in due time. As all garments are handmade slow sustainable fashion, it will take some time for items to be crafted and restocked. Secure garments while you can as the item may be one of a kind or may not restock for some time.

PRE ORDER NOW AVAILABLE: Be sure to check out the "pre order" collection to secure your favorites before the restock!

No! As each garment is handmade, whether it is tie dye or patchwork, the patterns, colors and placements will vary for all as each one made is to be considered ‘one of a kind’ as no two pairs will ever be identical. The pictures are used for reference to show the style and the fit of the garment only.

The item you receive may have brighter or duller colors, more colors placed in an area than others, white showing through tie dye items, tie dye patterns being different than the images, patchwork items may have more color placements and patterns than others as they are made from recycled pieces, etc.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the product.

These reasons are not considered flaws to a garment as this is a personal preference therefore there will be no exchanges, returns or store credit given for personally not liking the item you received due to the different colors, patterns and placements.

All domestic & international orders are processed within 7-14 business days after your order has been placed.

The shipping purchased at checkout is the estimated delivery time of a package after it has been processed & shipped.

ESTIMATED DELIVERY TIMES FOR DOMESTIC SHIPPING:

USPS First Class: 3-5 business days

USPS Priority Mail: 2-4 business days

USPS Priority Mail Express: 1-3 business days

UPS Next Day Air: 1-2 business Days

NO SATURDAY OR SUNDAY SHIPPING

Holidays will affect these times frames. Shipping is subject to change. There are no refunds for shipping or processing delays.

You will receive the tracking confirmation email when your order has been processed, closed, and ready to ship.

Please all some time for the tracking to update in the postal system after your order has been processed as all standard orders are scheduled for bulk drop off 1-2 times per week.

Please be sure to check your promotions or spam folder in your email to locate the tracking confirmation.

Order updates can be located through the following link: tap here

If you need your order by a specific date or time frame, please be sure to place a ‘rushed order’. Paying for express shipping at checkout is not considered a rushed order. More details on how to place a rushed order can be located through the following link: Tap Here

You can cancel your order within 10 minutes after your purchase. Order cancellations within 10 minutes will be refunded and credited back to the original card used to purchase.

If choosing to cancel your order, please contact through the contact form (located in the menu bar) with your name, order number and the reason for the cancellation.

Please note that if your order has been processed, packaged up and is ready to ship, you cannot cancel your order.

If contacted after the 10 minutes period regarding cancellations, your cancellation will not be accepted. This is to be expected.

Your height, bust, waist, inseam, rise, hip, arm circumference and arm length will all play a factor in how a garment will fit you personally.

All garments have the approximate measurements included in the descriptions. If you need additional measurements, or have any questions in regards to a particular item, prior to an order being placed, please contact through the contact form below.

TIE DYE & PATCHWORK GARMENTS:

RECOMMENDED: Hand Wash, cold water. Wash alone or with like colors only. Hang dry
MACHINE INSTRUCTIONS: Gentle cycle wash, cold water. Wash alone or with like colors only. Hang dry.

RECYCLED SARI GARMENTS:

Dry Clean Only

Hand washing, or dry cleaning, garments is recommended. If using a machine, please note that Ordinary Selenophile is not responsible for any flaw to a garment after washing.

The garments are from ethically sourced or recycled fabrics which may be delicate. Pressure, pulling threads, sharp objects, setting, type of use, etc may cause damage to a garment after wearing. Please wear all garments with care as there are no returns or exchanges, even if a flaw occurs after wearing or washing a garment once, to prevent waste.

No. Currently at this time custom orders are unavailable.

Sizing comes “as is”
Garments that are sold out cannot be ordered as a custom order

Please refer to the approximate measurements included in the descriptions of all items. If you need additional approximate measurements, please contact through the contact form below as all sales are final.

Please view the “pre order” collection in the menu bar to secure your favorites prior to a restock. This collection will have items added at random therefore be sure to check back to see what garments are available for pre order.

Note: Not all sold out items are restocked at one time. Restocks will happen in due time to allow room for new designs to hit the shop. Secure garments while you can as the item may be one of a kind or may not restock for some time.

Pre Order items are posted at random! Be sure to always check the pre order collection for newly added items!

FOLLOW ON INSTAGRAM:

@ORDINARYSELENOPHILE

TO STAY NOTIFIED OF PRE ORDER SALES!

Pre order sneak peeks and sale dates will be posted on Ordinary Selenophile's story on Instagram! Tap the notification bell to stay notified of all posts from Ordinary Selenophile so you do not miss out on the next one!

Head to the “Pre Order” collection to shop now!

Important Pre Order Information:

Pre order items & in stock items purchased together WILL NOT ship until the estimated pre order shipping date.

Pre order items purchased together that have different estimated shipping dates will ship together on the later date.

Pre order items are NOT in stock and will be made to order. Your order will be processed to ship as soon as possible when the item is back in stock.

Pre ordering an item ensures you will receive the item prior to them selling out upon restock.

Pre order estimated shipping dates can be located in the description of the item itself. These dates are an estimate which can and will change. Unforeseen circumstances will cause delays. Please be sure to read the descriptions for the latest updates regarding the estimated shipping date.

As these garments are handmade pre order items that are not in stock and made to order, Ordinary Selenophile is not responsible for the delayed time frame.

🚫 Please do not pre order any item that is needed for an event. Estimated shipping dates can and will change due to unforeseen circumstances. Place rushed orders for in stock items only for any event.

NO RUSHED ORDERS FOR PRE ORDER ITEMS: Please note that if you are placing a rushed order for pre order items that are not in stock, delays can and will happen. Rushed orders can still be placed for pre order items however you are placing a rushed order with the understanding that Ordinary Selenophile is not responsible for the delays due to unforeseen circumstances. There will be no refunds and no exchanges for store credit for your package not getting delivered to you in time for your event. Please only place rushed orders for in stock items only. to ensure that you will receive the package prior to your event.

🚫 There will be no order cancellations, exchanges, returns or store credit given for any unforeseen delays. 🚫

Accidentally place an order for in stock items & pre order items together? No need to fear: If you have placed an order for in stock items & pre order items together in one order, however you would like to receive the in stock items first, please contact through the contact form below with your name, order number & inquiry.

You will receive a “mock order” invoice that includes the ‘in stock’ items only along with the shipping cost. The extra shipping cost must be paid for by the customer prior to the ‘in stock’ items being processed to ship.

After the invoice has been paid, your ‘in stock’ order will be processed and shipped as soon as possible. You will receive the tracking number once shipped.

When your pre order item is back in stock, it will ship as soon as possible & you will receive a separate tracking number for the pre order package.

PROCESSING & SHIPPING FAQ:

All domestic & international orders are processed within 7-14 business days after your order has been placed.

The shipping purchased at checkout is the estimated delivery time of a package after it has been processed & shipped.

ESTIMATED DELIVERY TIMES FOR DOMESTIC SHIPPING:

USPS First Class: 3-5 business days

USPS Priority Mail: 2-4 business days

USPS Priority Mail Express: 1-3 business days

UPS Next Day Air: 1-2 business Days

NO SATURDAY OR SUNDAY SHIPPING

Holidays will affect these times frames. Shipping is subject to change. There are no refunds for shipping or processing delays.

Yes! Ordinary Selenophile ships worldwide!

All packages are shipped out as DDU. It is the buyers responsibility to know your countries customs duties & taxes.

There will be no refunds for the refusal of a package upon delivery due to fees owed on your package. Please purchase responsibly.

All packages are insured upon shipping.

If your tracking number states delivered however you have not received it, your package:

May have accidentally been delivered to a neighbors
The postal service may mark your package as delivered and deliver it within 48 hours
Your package is being held at a local facility
You entered the wrong shipping address when placing your order

Please contact the courier used to ship your package as soon as possible.

The courier used to ship your package can be located in the tracking confirmation email.

All couriers have an exact GPS location of where your package was delivered to. They can show you in person if you choose to go to your local courier facility and speak with them directly.

Ordinary Selenophile will not file any package insurance claims. It is the buyers responsibility to get in contact with the courier in regards to any claims.

If you believe your package has been stolen, you must contact the courier to stop all mail from being delivered to your address until the matter is resolved. You will also need to contact your local authorities to report "mail fraud". All mail will be paused from being delivered to your address until the matter is investigated further.

THERE WILL BE NO REIMBURSEMENTS FROM ORDINARY SELENOPHILE FOR ANY LOST OR STOLEN MAIL - zero exceptions. The postal service is to reimburse for a lost package if it was at their expense as packages are insured. If your package was stolen, the authorities will need to investigate the matter to retrieve your goods.

RETURNS & EXCHANGES FAQ:

No. All sales are final.

In the event that a garment does not work out for you personally, please be sure to donate the garment to an organization in need, gift the garment to a friend, resell the garment on a third party site, or take the garment to a local seamstress near you. This helps to keep the items in rotation to ones who can use it while preventing waste ♻️

No, all sales are final.

The approximate measurements, and fabrics used, are included in the description of all items to reference prior to a purchase being made. The approximate measurements included are to be used as reference to better ensure a proper fit. Ordinary Selenophile cannot guarantee that a garment may fit you even with approximate measurements included.

If you need additional measurements, please contact through the contact form.

In the event that a garment does not work out for you personally, please be sure to donate the garment to an organization in need, gift the garment to a friend, resell the garment on a third party site, or take the garment to a local seamstress near you. This helps to keep the items in rotation to ones who can use it while preventing waste ♻️

Please keep in mind that the garments are handmade and the approximate measurements are taken by hand which may vary slightly. This is not considered a flaw to a garment.

No. All sales are final.

You may not return or exchange a garment after wearing, even if a flaw occurs to the garment after wearing once, to prevent waste. There will be no exceptions.

The garments are handmade from ethically sourced or recycled fabrics which may be delicate. Pressure, pulling threads, sharp objects, setting, type of use, etc may cause damage to a garment after wearing. Please wear all garments with care.

Please be sure to donate the garment to an organization in need, gift the garment to a friend who can repurpose, resell the garment on a third party site, or take the garment to a local seamstress near you to repair. This helps to keep the items in rotation to ones who can use it while preventing waste ♻️

Below is a list of imperfections that ARE NOT to be considered ‘flaws’ that include, but are not limited to:

• Loose Threads

• Pin Holes / Price Tag or Vending Tag Pin Holes

• Transparancy of an item

• Faded Colors

• Different patterns, colors & placements

• Any flaw to a garment after it has been worn

• Colors Varying

• Holes smaller than a pencil eraser

• Fabrics being uncomfortable

• Overlooking descriptions & policies

• Markings smaller than a pencil eraser, etc.

• Garments not being identical to the picture - due to items being handmade, items are to be considered ‘one of a kind’ - the pictures are only used for reference to show the style & fit of the garment only. The patterns, colors & placements will vary.

• Garments not fitting you - please refer to the approximate measurements in the descriptions of all items. If additional measurements are needed prior to a purchase being made, please contact through the contact form.

• Any flaw to a garment after it has been worn or washed. Please view the care instructions in the menu bar for more details.

• Colors not being as bright as the pictures - due to the lighting conditions at the time of all pictures, as well as all monitors portraying different colors, Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the item.

All garments are thoroughly checked for flaws. With that being said, flaws can be missed at times. Due to the garments being handmade, and most made out of recycled fabrics, minor imperfections may occur and are to be expected.

Please view above the list of imperfections that are not to be considered a flaw as these reasons will not be accepted for an exchange / return.

If there is a flaw with your garment, that is not stated in the list above, please contact through the contact form below within 24 HOURS of your package being delivered. We will discuss the flaw and further exchange options.

🔖 THE ORDINARY SELENOPHILE TAG MUST BE ATTACHED TO THE GARMENT UPON RETURNING OR YOUR EXCHANGE WILL NOT BE ACCEPTED

🚫 IF YOU CONTACT ORDINARY SELENOPHILE REGARDING A FLAW AFTER THE 24 HOUR PERIOD OF YOUR PACKAGE BEING DELIVERED, YOUR EXCHANGE WILL NOT BE ACCEPTED.

🚫 AFTER YOU HAVE BEEN CONTACTED BY ORDINARY SELENOPHILE REGARDING YOUR INQUIRY, IF THERE IS NO RESPONSE FROM THE CUSTOMER WITHIN 48 HOURS, YOUR EXCHANGE/RETURN WILL NOT BE ACCEPTED.

✨ Please be sure to check your promotions or spam folder in your email to locate emails from Ordinary Selenophile. Also search “Ordinary Selenophile” in the search bar of your email to locate it.

🚫 ALL MERCHANDISE BEING RETURNED MUST BE DROPPED OFF TO THE POSTAL CARRIER WITHIN 48 HOURS OF RECEIVING THE RETURN LABEL IN YOUR EMAIL.

Any package shipped to Ordinary Selenophile after 48 hours of receiving the return label will be returned back to you as your exchange will no longer be accepted.

Please note that if, and only if, an exchange or reimbursement is discussed or given, that is up to my discretion only and it will vary on a case per case basis. There is no guarantee you will be able to exchange or be reimbursed. The garment must be returned with the tag still attached. If the tag is removed from your garment, your exchange or return will be denied. If, and only if, a reimbursement is discussed, as well as given, it will be given in the form of store credit only by a virtual gift card. Please note that your inquiry may not be accepted for an exchange or reimbursement for store credit - this is to be expected.

A restocking fee is charged to a customer when merchandise is accepted for an exchange/store credit without a flaw or for any garment returned with a flaw that is past the time frame stated on the return policy.

If you have an exchange, or return for store credit that has been accepted, a restock fee will apply.

The following list are ways to keep the item in rotation, that did not work out for you, to help save this planet one day at a time ♻️ As well, this list includes ways to potentially make your money back to avoid a restock fee:

• Donate the garment to an organization in need

• Gift the item to a friend

• Resell the garment on a third party site

• Take the garment to a local seamstress

RESTOCKING FEE DETAILS:

• 30% of the item(s) cost will be deducted from the store credit given.

• The return shipping label cost will be deducted from the store credit given or deducted from the exchange cost.

Example:

Item Cost - 30% of the item cost - Shipping Cost to return = Store Credit Total

If exchanging, you as the customer will have to pay the remaining balance of the garment total, and the new shipping cost of the garment you are exchanging for, prior to your new garment being shipped.

Friendly reminder that only store credit will be given. There will be no refunds back to the card you used to place your order. There are no exceptions.

Packages may be returned to sender due to a variety of different reasons.

• Insufficient Address on your order

• Not including apartment numbers on your order

• Not paying for customs duties and taxes upon delivery (international only)

• A marking on the label during shipping that prevents the address from being seen

• Per the customers request, a package being held at a local post office that is not picked up for more than 10 days

• Missing mail that was found and returned to sender

In the event that your package has to been returned to sender to reship, the shipping cost for the new shipment must be paid for by the customer prior to your package being reshipped if it was a customer error.

If the package was returned to sender due to a post office or delivery driver error, the shipping cost to resend the package will be covered by Ordinary Selenophile.

In the event that your package is returned to the sender a second time, or you refused the package for not wanting to pay international fees, there will be no reimbursements, returns, exchanges or store credit given. All reimbursements must be taken up with your local post office during this time.

RESTOCK FEES WILL APPLY.
30% of your item(s) total will be deducted from the store credit given if your package is returned to a sender a second time and you have requested a refund. If your package is accepted for a refund, this will be given in store credit, minus the restocking fee, in the form of a virtual gift card.

Didn't find your answer?

Don’t hesitate to get in touch!

Business Hours:

Monday - Friday

9 AM - 5 PM ET

All inquiries will be responded to the same business day, following business day or as soon as possible. If the answer to your question can be found on the FAQ page, your inquiry will not be responded to.

Please be sure to check your promotions / spam folder in your email to locate all inquiry responses.

If no response from Ordinary Selenophile after 7 full business days, please refill out the contact form and your inquiry will be responded to as soon as possible.

PLEASE READ EACH SECTION OF THE FAQ BEFORE FILLING OUT THE CONTACT FORM.

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