Return Policy
ALL SALES ARE FINAL: Returns are not environmentally friendly as they contribute to excess waste, increase gas emissions, and consume additional resources.
Offering refunds and returns for clothing can unintentionally contribute to environmental harm because it encourages over-purchasing and excessive shipping, both of which increase waste and carbon emissions.
When customers know that returns are easy and guaranteed, some may order multiple sizes, colors, or styles of the same item with the intention of sending most of them back. This leads to unnecessary production, packaging, and transportation for items that may never have been truly needed.
Returns also require additional shipping, often doubling the environmental footprint of a single purchase. Every return means more transportation fuel, packaging materials, and handling. In many cases within the fashion industry, returned items cannot be resold as new due to handling, damage, or cost of processing, which can result in items being discounted heavily, liquidated, or even discarded.
A no-refund policy encourages customers to make more intentional and thoughtful purchasing decisions, such as reviewing approximate measurements carefully, asking questions before buying, and ensuring the item truly fits their needs. This helps reduce unnecessary shipments, packaging waste, and excess production.
By promoting conscious purchasing rather than convenience returns, we can work together to reduce waste, lower emissions, and support more sustainable consumption practices. 🌿
In the event that a garment does not work out for you personally, please be sure to:
• donate the garment to an organization in need
• gift the garment to a friend
•resell the garment on a third party site
• take the garment to a local seamstress near you
This helps to keep the items in rotation to ones who can use it while preventing waste ♻️
PACKAGE ARRIVED LATER THAN EXPECTED: There are no refunds or returns for orders that arrive later than expected. Once an order has been shipped, delivery timelines are handled by the postal carrier and delays can and do occur. Orders placed close to the date an item is needed are at the customer’s discretion. Because shipping times are estimates and not guaranteed, orders that do not arrive in time are not eligible for refunds or returns.
ITEM DID NOT FIT: There are no refunds or exchanges for items that do not fit correctly as all sales are final.
The approximate measurements, and fabrics used, are included in the description of all items to reference prior to a purchase being made.
The approximate measurements included are to be used as reference to better ensure a proper fit. Ordinary Selenophile cannot guarantee that a garment may fit you even with the approximate measurements included.
If you need additional measurements, please contact through the contact form.
Please keep in mind that the garments are handmade and the approximate measurements are taken by hand which may vary slightly. This is not considered a flaw to a garment.
AFTER WEARING OR WASHING: There are no refund or exchanges for items after wearing as all sales are final. There will be no exceptions.
You may not return, exchange or receive store credit for a garment after wearing or washing, even if the flaw occurs to the garment after wearing or washing once.
After a garment has been worn, or washed, it is no longer in its original condition and cannot be reliably assessed for manufacturing defects versus wear-related damage caused by pressure, pulling, stretching, general wear, etc as these are factors outside of my control once an item has been delivered.
The garments are handmade from ethically sourced or recycled fabrics which may be delicate. Pressure, pulling threads, sharp objects, setting, type or use, washing, drying etc may cause damage to a garment. Please wear and handle all garments with care.
RECEIVED A FLAWED GARMENT: Please view the imperfections & flaws FAQ for more details regarding imperfections that are not considered flaws that will not be accepted for a return & exchange.
Please note that if, and only if, an exchange or reimbursement is discussed or given, that is up to my discretion only and it will vary on a case per case basis.
There is no guarantee you will be able to exchange or be reimbursed.
If, and only if, a reimbursement is discussed, as well as given, it will be given in the form of store credit only, for the item cost only, with the shipping cost deducted. Please note that your inquiry may not be accepted for an exchange or reimbursement for store credit - this is to be expected.
EXCHANGE CONDITIONS:
If there is a flaw with your garment, that is not stated in the imperfection & flaws FAQ:
💬 Please contact through the contact form below within 48 HOURS of your package being delivered. We will discuss the flaw and further exchange options.
🔖 The Ordinary Selenophile hang tag must be attached to the garment upon returning & exchanging, otherwise your exchange will not be accepted and the garment will be returned to the customer.
🚫If you contact Ordinary Selenophile after the 48 hour period or your package being delivered, your exchange & return will not be accepted.
🚫 After you have been contacted by Ordinary Selenophile regarding your inquiry, if there is no response from the customer within 24 hours, your exchange & return will not be accepted.
Please be sure to check your promotions or spam folder in your email to locate emails from Ordinary Selenophile. Also search “OrdinarySelenophile” in the search bar of your email to locate it.
🚫 All merchandise being returned must be dropped off to the postal carrier within 48 hours of the return label being sent to your email.
🚫 Any package shipped to Ordinary Selenophile after 48 hours of receiving the return label will be returned back to you as your exchange will no longer be accepted.
🚫 The customer is responsible for paying the return shipping cost. The shipping cost will be deducted from store credit given.
🚫 If exchanging, the customer is responsible for both the shipping costs to return and reship a package.
🚫 If your package is returned to you due to not following the time frames stated in this policy, you are responsible for the return shipping cost.
🛑 IF YOU REFUSE TO PAY THE SHIPPING COST TO RETURN/RESHIP A PACKAGE BACK TO YOU, you will not receive a reimbursement for your order or the shipping cost. The item will not be released until all fees have been paid for by the customer.
🚫 STORE CREDIT: If you do not want to exchange for another item at this time, store credit will be given with the shipping costs deducted.
🚫 EXCHANGES: The item must be equal to or greater than, the original value of the garment being returned (not including sales & discounts). If the item value is less than the exchanged item, a reimbursement will be applied in the form of store credit only. If the item value is greater than, you will be invoiced to pay the remaining balance prior to your new item being shipped.
OUT OF TOWN WHEN PACKAGE GETS DELIVERED: Ordinary Selenophile must follow the return policies that are on the website (stated in the FAQ). Please view the return policy related tabs for more details regarding the policy & imperfections that are not considered a flaw. If Ordinary Selenophile is not contacted within 48 hours of your package being delivered, your exchange & return will be denied, regardless of any circumstances preventing you to do so.
If you will be out of town when your package is going to be processed to ship, please contact Ordinary Selenophile to hold your package, before it ships, until you return.
If your package is in transit and you will not be home to receive it, please contact your local postal carrier to hold the package at their facility until you return.
Processing is 7-14 business days after an order has been placed. The shipping purchased at checkout is the estimated delivery time of your package after your order has been processed & shipped.