Return Policy

 

♻️ ALL SALES ARE FINAL  ♻️

🚫 NO REFUNDS, EXCHANGES, OR RETURNS after your order has been placed, packaged up, ready to ship and / or delivered. 🌈🦋🌻 

✨ Returns contribute to excess waste, increase gas emissions and consume additional recourses. To help reduce these matters, all sales are final. ♻️

Order Cancellations: Orders must be canceled within 10 minutes of your purchase. Please be sure to contact through the following link: CONTACT FORM , within 10 minutes after your purchase, with your: name, order number, and the reason for the cancellation. If contacted regarding a cancellation after 10 minutes, your order will not be canceled. This is to be expected. 

TIPS FOR SHOPPING AT ORDINARY SELENOPHILE: Before purchasing any item, please be sure to read the approximate measurements in the descriptions of each item, as well as all the drop down menus & policies located underneath the description of the items, to ensure there is no information missed.

If you have any questions about an item before purchasing, please contact through the contact form, located in the menu bar, with all questions you may have regarding an item

Due to all garments being handmade, they are to be considered ‘one of a kind’ as no two garments will be identical. Please do note that the measurements provided are approximate. Due to the approximate measurements, disclaimers & policies being included in the descriptions of all items or the FAQ, there are no refunds, exchanges or returns, for these reasons. 

GIFT, DONATE, RESELL: If an item does not work out for you, please do not hesitate to:

• Gift the item away

• Donate the item to an organization in need- please remember that most thrifts stores are overfilled and items donated may end up in the landfill. If choosing to donate, please reach out to the organization you will be donating to, to ensure they are not full, to help prevent waste.

• Repair the item locally 

• Resell the item on a third party selling app 

♻️ This helps to keep items & waste out of the landfill one day at a time. 

FLAWS: Although most garments at Ordinary Selenophile are handmade ethically sourced slow sustainable fashion, that does not mean garments may not be delicate. Please handle each item with care. 

Imperfections that ARE NOT to be considered ‘flaws’ include, but are not limited to:  

• Loose Threads
• Pin Holes / Price Tag or Vending Tag Pin Holes
• Transparancy of an item
• Faded Colors
• Different patterns, colors & placements
• Dye transfer markings
• Hand Stamped / Hand Painted color transfers
• Any flaw to a garment after it has been worn
• Colors Varying
• Snags on a garment
• Hand Stamped / Hand Painted patterns being less or more painted in areas 
• Minor holes
• Fabrics being uncomfortable
• Overlooking descriptions & policies
• Seam-line threading
• Markings smaller than a pencil eraser, etc.
• Garments not being identical to the picture - due to items being handmade, items are to be considered 'one of a kind' - the pictures are only used for reference to show the style & fit of the garment only. The patterns, colors & placements will vary.
• Garments not fitting you - please refer to the approximate measurements in the descriptions of all items. If additional measurements are needed prior to a purchase being made, please contact through the contact form.
• Any flaw to a garment after it has been worn or washed. Please view the care instructions in the menu bar for more details.
• Colors not being as bright as the pictures - due to the lighting conditions at the time of all pictures, as well as all monitors portraying different colors, Ordinary Selenophile cannot guarantee that the color you see accurately portrays the true color of the item. 

All garments are thoroughly checked for flaws. With that being said, flaws can be missed at times. Due to the garments being handmade, and most made out of recycled fabrics, minor imperfections may occur and are to be expected. Personal preference if an item can be worn, or not, is not considered a flaw. A garment's structure must be compromised to make it unable to wear to be considered a flaw. 

Please view above the list of imperfections that are not to be considered a flaw as these reasons will not be accepted for an exchange / return.———————————————————————-

If there is a flaw with your garment, that is not stated in the list above, please contact through the contact form below within 24 HOURS of your package being delivered. We will discuss the flaw and further exchange options.

🔖 THE ORDINARY SELENOPHILE TAG MUST BE ATTACHED TO THE GARMENT UPON RETURNING OR YOUR EXCHANGE WILL NOT BE ACCEPTED

🚫 IF YOU CONTACT ORDINARY SELENOPHILE REGARDING A FLAW AFTER THE 24 HOUR PERIOD OF YOUR PACKAGE BEING DELIVERED, YOUR EXCHANGE WILL NOT BE ACCEPTED.

🚫 AFTER YOU HAVE BEEN CONTACTED BY ORDINARY SELENOPHILE REGARDING YOUR INQUIRY, IF THERE IS NO RESPONSE FROM THE CUSTOMER WITHIN 48 HOURS, YOUR EXCHANGE/RETURN WILL NOT BE ACCEPTED.

✨ Please be sure to check your promotions or spam folder in your email to locate emails from Ordinary Selenophile. Also search "Ordinary Selenophile" in the search bar of your email to locate it. 

🚫 CUSTOMER IS RESPONSIBLE FOR PAYING THE RETURN SHIPPING COST AND/OR THE COST TO RESHIP THE ITEM IF EXCHANGING. IF STORE CREDIT IS GIVEN, THE SHIPPING COST WILL BE DEDUCTED FROM THE ITEM TOTAL.

🚫 ALL MERCHANDISE BEING RETURNED MUST BE DROPPED OFF TO THE POSTAL CARRIER WITHIN 48 HOURS OF RECEIVING THE RETURN LABEL IN YOUR EMAIL.

Any package shipped to Ordinary Selenophile after 48 hours of receiving the return label will be returned back to you as your exchange will no longer be accepted.

Please note that if, and only if, an exchange or reimbursement is discussed or given, that is up to my discretion only and it will vary on a case per case basis. There is no guarantee you will be able to exchange or be reimbursed. The garment must be returned with the tag still attached. If the tag is removed from your garment, your exchange or return will be denied. If, and only if, a reimbursement is discussed, as well as given, it will be given in the form of store credit only by a virtual gift card, for the item cost only, with the shipping cost deducted. Please note that your inquiry may not be accepted for an exchange or reimbursement for store credit - this is to be expected. 

LOST / STOLEN / DAMAGED / DELAYED PACKAGES: If items are lost, stolen, damaged, or delayed during shipping, the shipping provider is responsible for the correct compensation once they have left my possession. If the tracking number does not say ‘Delivered’ and the package has been in transit for some time, please contact through the contact form located in the menu bar. I will contact the shipping provider for you to inquire about the package & potentially filing a missing package report depending on the information they provide me with. This is only for packages that do not state delivered on the tracking number! 

IF YOUR TRACKING NUMBER STATES IT WAS DELIVERED HOWEVER YOU DID NOT RECEIVE YOUR PACKAGE: If your package tracking number states it was delivered to you, however you have not received it, you as the receiver are responsible for contacting your local shipping provider to find out where they have left your package. The postal service that was used to ship your package can be located in your tracking confirmation email. (USPS, UPS, FEDEX, etc). 

All shipping providers have a precise GPS location, of where your package was delivered to, that they will be able to provide to you.

If you believe your package was stolen, you must contact your local shipping provider to put a hold on all deliveries to your address, as well as contact your local authorities, to report mail fraud. 

There are no refunds from Ordinary Selenophile for lost, stolen, damaged or delayed packages. The shipping provider must be contacted for the correct compensation as all packages are insured for this reason. 

Please DO NOT file a missing package claim with your shipping provider until you have spoken to them directly. This helps to prevent any potential fraudulent claims as you can be fined for making a fraudulent claim. Your local shipping provider will be able to provide you with more answers as well as the following steps to take. 

Thank you so much for understanding.