Shipping policy

PLEASE VIEW THE FAQ PAGE FOR THE MOST RECENT UPDATES & CHANGES TO ALL POLICIES.

Ordinary Selenophile is not responsible for your order not getting to you in time for your event if you did not place a rushed order, or if you paid for express shipping & there is a delay with the postal service. Thank you for understanding. 

ALL HOLIDAY / MUSIC FESTIVAL / EVENT ORDERS MUST BE PLACED AS A RUSHED ORDER! Shipping purchased at checkout IS NOT considered a rushed order. More details on how to place a rushed order can be located through the following link: Rushed Orders / Rushed Shipping

ALL DOMESTIC & INTERNATIONAL SHIPPING RATES AT CHECKOUT ARE REAL TIME POSTAL RATES BASED OFF OF THE WEIGHT OF THE PACKAGE AND THE LOCATION THE PACKAGE IS GOING TO. ALL PACKAGES ARE SHIPPED FROM THE USA.

NOTE: The shipping purchased during checkout (first class • priority mail• priority mail express) is the estimated delivery time of your package after it has been processed & shipped. Please view all processing times before placing your order. Friendly reminder that holidays do affect these time frames ✨ 

DOMESTIC SHIPPING 📦: Processing Time: 7-14 business days.  All orders will be processed & shipped out from Ordinary Selenophile within 7-14 business days (does not include Saturday & Sunday). Please see below the estimated delivery time for a package once it has left my possession. Holidays will affect these time frames.

ESTIMATED DELIVERY TIMES FOR DOMESTIC SHIPPING: 

excluding Saturday & Sunday

USPS First Class/Ground: 5-7 business days 

USPS Priority Mail: 3-5 business days 

USPS Priority Mail Express: 2-4 business days

FedEx 2 Day: 2-4 business days 

FedEx Overnight: 1-3 business days 

UPS 3 Day Select: 3-5 business days 

UPS 2nd Day Air: 2-4 business days

UPS Next Day Air: 1-3 business Days 

NO SATURDAY OR SUNDAY SHIPPING

RUSHED ORDERS / RUSHED SHIPPING 📦• DOMESTIC ONLY: Please view the ‘Rushed Order’ page, located in the menu bar, for more details. All music festival orders must be placed as a rushed order, even if purchasing ahead of time before the festival order deadlines. 

ORDER CANCELLATIONS: You can cancel your order within 10 minutes after your purchase. Order cancellations within 10 minutes will be refunded and credited back to the original card used to purchase.

If choosing to cancel your order, please contact through the contact form (located in the menu bar) with your name, order number and the reason for the cancellation.

Please note that if your order has been processed, packaged up and is ready to ship, youcannot cancel your order.

If contacted after the 10 minutes period regarding cancellations, your cancellation will not be accepted. This is to be expected.

INTERNATIONAL SHIPPING 📦:  ❌ DUTIES • TAXES • POSTAL FEES WILL BE DUE UPON DELIVERY OF YOUR PACKAGE - international only. These fees will vary per country. The buyer is is responsible for paying any duties, taxes or postage fees that are due upon delivery of your package. Please purchase responsibly with this knowledge. There will be 🚫no refunds🚫 for the refusal of a package upon delivery. 

All international orders will be shipped out from Ordinary Selenophile within 7-14 business days (does not include Saturday and Sunday). 

Holidays will affect these time frames. 

• All prices and payments are in USD (United States Dollars).
• International shipping rates at checkout are real-time estimates, which may be higher than the actual shipping cost. 
  
• If your actual shipping cost is lower than what you purchased at checkout, the difference will be refunded after your order processes, ships and is delivered. 
  
• Multiple orders will be combined into one shipment to reduce shipping costs and packaging waste if possible.
  
• All international orders are shipped DDU (Delivered Duty Unpaid). Any customs duties, import taxes, VAT, or other fees charged by your country are the buyer’s responsibility.
  
• Orders refused due to unpaid customs or import fees are not eligible for a refund.
  
• If your package is returned to sender, your package can be reshipped one time only. Customer is responsible for paying the reshipment cost. The initial shipping cost will not be refunded as that was paid for the first delivery attempt. 
  
• If your package is returned to sender a second time, it will be considered a total loss for the customer as all sales are final. Packages are only reshipped once due to unpaid delivery fees. 
  
• No third-party international orders. The shipping address must belong to the purchaser. If you wish to send an item internationally to someone else, you must first have it shipped to yourself and then forward it using your preferred shipping service.

NO THIRD PARTY PURCHASES: If you live in a country located outside of the United States, or if you are located in the United States, and you place an order from one country, however the shipping address, as well as billing address, is located in another country, your order will be canceled.

If you make a purchase from Ordinary Selenophile to gift to someone who lives outside of your origin country, you must have the package shipped to you. You can then take the package to your local delivery office and purchase a new shipping label through them to ship the package to the country that you are sending the gift to. There will be absolutely no third party orders allowed.

WRONG ADDRESS: Please contact through the 'Contact' form so it can be changed. ('Contact' form can located in the menu bar). Addresses can only be changed for packages that have not been shipped, prior to a shipping label being created for your order. Once the shipping label is created, the address can no longer be changed. 

LOST / STOLEN / DAMAGED / DELAYED PACKAGES: Once a package has left my possession the shipping provider is responsible for the package. All packages are insured in the event that it is lost, stolen, damaged, or delayed.

If packages are lost, stolen, damaged, or delayed during shipping, please contact your local shipping provider for more details. (Examples of shipping providers: USPS, UPS, FEDEX, DHL, etc.) The shipping provider used for your specific package can be found in the shipping confirmation email along with your tracking number. All shipping providers have a location on their websites to find a local facility phone number and address. 

DELAYED PACKAGES: Postal delays can happen at times. Please do allow some time for all packages to be delivered once it has been shipped. If the tracking number does not say ‘Delivered’, and the package has been in transit for for 10 business days or longer, please contact through the ‘Contact’ form, located in the menu bar. I will contact the shipping provider for you regarding this matter. Please note that this is only for packages that do not say delivered on the tracking number. 

IF THE TRACKING NUMBER STATES ‘DELIVERED’ HOWEVER YOU HAVE NOT RECEIVED IT: The shipping provider used to ship your package is responsible for the package once it has left the possession of Ordinary Selenophile. You, as the buyer, are responsible for contacting your local shipping provider regarding this matter. 

The information regarding which shipping provider, that was used to ship your package, can be found in your shipping confirmation email. (Examples of shipping providers: USPS, UPS, FEDEX, DHL, etc). Please view the shipping providers website and search your local location with your zip code to locate your local shipping providers phone number and address to your local shipping facility. 

Please note that there are times when postal services mark packages as delivered before they have been delivered. Please allow a 1-2 business day grace period for your package to be delivered. If your package has still not been delivered after the 1-2 days, please contact your local shipping provider.

If you are unable to locate your local shipping providers phone number, or address, please contact through the contact form stating you cannot locate it and I will provide you with their phone number and address. It is then your responsibility to get in contact with them regarding this matter. 

WHAT HAPPENS NEXT? 

Each shipping provider has an exact GPS location of where your package was delivered to. They will be able to show you in person, or tell you over the phone, where your package was delivered to. 

If you, as well as the local post office, believe your package was stolen, you will have to contact your local authorities to report ‘Mail Fraud’. As well, your local shipping provider must be contacted by you as they will have to put a hold on all mail deliveries to your address until the issue is resolved. 

MISSING PACKAGE CLAIMS: Please DO NOT file any claims until you have spoken with your local shipping provider directly. This ensures that the above steps have been followed, as well as ensuring that the claim being made is not fraudulent.

ALL SALES ARE FINAL 🦋🍃✨💕🌻🫶🏽